Refund policy

Return & Refund Policy

Last Updated: June 2026

At Focus Theory, we are committed to providing a professional and transparent customer experience. Please review the following Return & Refund Policy carefully before placing an order through focustheory.shop.

By purchasing from our website, you acknowledge and agree to the terms outlined below.

Return Eligibility

Customers may request a return within 14 days of confirmed delivery for eligible items.

To be considered for return eligibility:

  • Products must remain unopened, unused, and in their original condition

  • Products must be returned in their original packaging

  • A valid proof of purchase or order confirmation may be required

For health, safety, and quality assurance reasons, opened consumable products are generally not eligible for return or refund consideration.

All return requests are reviewed individually and remain subject to approval at the sole discretion of Focus Theory.

Non-Returnable Items

The following items are generally non-returnable and non-refundable:

  • Opened or used products

  • Consumable products that have been opened or tampered with

  • Promotional or discounted items

  • Gift cards

  • Unauthorized returns

  • Products damaged through misuse, improper handling, or unauthorized modifications

  • Returns sent without prior approval from our support team

Focus Theory reserves the right to deny any return request that does not comply with this policy.

Return Authorization Required

Customers must contact our customer support team before returning any product.

Unauthorized returns may be refused or returned to sender.

To initiate a return request, please contact:

Email:
support@focustheory.shop

Phone:
(213) 375-0607

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to inquiries within 24–48 business hours.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery confirmation.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product, packaging, and shipping label

Failure to provide requested documentation may delay or prevent claim review.

Claims are reviewed individually and resolutions may vary depending on the circumstances of each case.

Refund Processing

Approved refunds will generally be issued to the original payment method used during checkout.

Please note:

  • Original shipping charges are generally non-refundable

  • Processing times may vary depending on financial institutions and payment providers

  • Refund posting times are outside of our direct control

Focus Theory reserves the right to refuse refunds for orders associated with suspicious activity, abuse, policy violations, or fraudulent claims.

Shipping & Delivery Disclaimer

Shipping and delivery estimates provided on our website are estimates only and are not guaranteed.

Focus Theory is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Operational disruptions

  • Customs or regulatory delays

  • Incorrect shipping information provided by customers

  • Events outside of our reasonable control

Customers are responsible for ensuring shipping information is accurate at the time of purchase.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier and marked as delivered, Focus Theory is generally not responsible for lost, stolen, or unattended packages.

Customers are encouraged to contact the carrier directly regarding delivery-related claims where applicable.

Fraud Prevention & Chargeback Protection

Focus Theory reserves the right to review, investigate, refuse, cancel, or limit orders and refund requests associated with:

  • Suspected fraud

  • Unauthorized transactions

  • Abuse of refund policies

  • Excessive refund activity

  • Chargeback misuse

  • Reshipping or forwarding services

  • Suspicious purchasing behavior

Fraudulent chargebacks may be disputed with supporting order, shipping, tracking, and customer communication records.

No Guaranteed Results

Individual experiences may vary.

Focus Theory does not guarantee specific outcomes, results, or experiences from the use of any product sold on this website.

Our products are intended to support general wellness and daily lifestyle routines only.

FDA Disclaimer

Statements made on this website have not been evaluated by the Food and Drug Administration (FDA).

Products sold by Focus Theory are not intended to diagnose, treat, cure, or prevent any disease.

Fulfillment & Returns Processing

Orders are processed and fulfilled through our U.S.-based fulfillment and logistics partner:

Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States

Please do not return products directly to the fulfillment facility without authorization from our support team.

Unauthorized returns may be refused.

Limitation of Liability

To the fullest extent permitted by applicable law, Focus Theory and OMNEXIS LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

  • Product use

  • Delivery delays

  • Carrier issues

  • Lost packages

  • Customer misuse

  • Unauthorized product handling

  • Third-party service interruptions

Total liability shall not exceed the amount paid for the applicable order.

Governing Law

This Return & Refund Policy shall be governed and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

Policy Updates

Focus Theory reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review this policy periodically.