Contact information

Contact Information

At Focus Theory, we are committed to providing professional and reliable customer support.

If you have questions regarding orders, products, shipping, returns, or general inquiries, our support team is available to assist you during business hours.

Company Information

Focus Theory
Owned and operated by OMNEXIS LLC

Business Address:
2324 Highland Park Dr
Charlotte, NC 28269
United States

Customer Support

Email Support:
support@focustheory.shop

Phone Support:
(213) 375-0607

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.

Shipping & Fulfillment Operations

Orders are processed and fulfilled through our U.S.-based fulfillment and logistics partner:

Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States

Please note that this fulfillment facility is used for logistics and order processing purposes only.

Customers should contact our support team before returning any product.

General Inquiries

For assistance related to:

  • Orders

  • Shipping

  • Tracking information

  • Returns & refunds

  • Product questions

  • Website support

please contact our customer support team using the information provided above.

Business & Legal Correspondence

Official business correspondence may be directed to:

OMNEXIS LLC
2324 Highland Park Dr
Charlotte, NC 28269
United States

Customer Support Commitment

Focus Theory is committed to maintaining high standards of:

  • Customer service

  • Transparency

  • Order support

  • Secure shopping

  • Professional communication

We appreciate your trust in Focus Theory.